For super fast service on bag returns, go to our RETURNS & WARRANTY page and follow the directions. It’s the fastest way to get a bag back to us the right way. We’ll get back to as quickly as possible.

For good ole regular questions you can email us at: We always do our best to get back to everyone quickly, but because we have so many friends, sometimes it takes us a bit.  Don’t worry…we track every email that comes in, but sometimes it takes us a day or two.  Even though we know you’d like us to, we don’t work weekends or holidays…so please be patient!


Call Us:

Monday – Friday, 8 AM – 5 PM PST
Within the U.S. (877) 258-5823
Fax: (877) 220-0351

Public Relations Inquiries:

For public relations and social media inquiries, send an email to
Please include the name, address and contact person of your publication in your email.

Customer Service and Social Media:

Please note that our amazing Customer Service team does not monitor our social media sites, such as Twitter and Facebook. That might seem funny since we are very social and spend lots of time chatting with our friends online, but just remember that for any customer service issues you should email or call 877-2-JUJUBE (877-258-5823).  That’ll make sure you get in touch with the right person and we can get you taken care of right away!