RETURNS & EXCHANGES
Everyone knows that at Ju-Ju-Be, we want to make sure that you are completely, totally and positively satisfied with your Shop Ju-Ju-Be purchase (i.e. you love your bag and you want to sleep with it next to your pillow at night). If for any reason you are unhappy with an item you have purchased, please return it within 30 days of the date of invoice. We will gladly exchange your product or credit your account for the cost of the bag. To return a bag please go to our RETURNS page. Please note: All products must be returned in their original condition, unused with all packaging and all parts (changing pads, stroller clips, mess shuttles, straps, etc.) included and with a copy of the invoice and the reason for return included (example: I put my Ju-Ju-Be next to my pillow and I couldn’t sleep all night because I was too excited). Return shipping charges are the responsibility of the customer. Just think of it as the cost of some gas money that you saved by not having to jump in the car. For a return, we’ll credit you the cost of the original bag minus the shipping (that gas thing again). If, for any reason, you would like to exchange a product, you will only be responsible for the additional shipping charges (i.e. the shipping to get a new bag to you). We don’t charge a restocking fee (yes, we’re very nice). NO RETURNS OR EXCHANGES ON CLEARANCE AND SALE ITEMS.
NOTE: We do occasionally get a bag returned to us that’s been used or may be missing parts. Unfortunately we can’t take those bags back since we can’t find a happy home for them. We’ll contact you and find out what you want to do at that point…but it will be your responsibility to cover the shipping to get the bag back home, so please check your bag carefully before returning it.
ANOTHER NOTE: When shipping product back to Ju-Ju-Be, customers should choose the same shipper as when the product was delivered, as well as insure the item for full value should anything happen during shipping. If you ship something back to us and it’s not trackable and it gets lost, then we just can’t be responsible. We’re busy enough with running our little business. We can’t run the post office too!
SHIPPING & HANDLING
We know that you have important events coming up…so we work fast to get your bags to you. We give you lots of options too. Check them all out below and use our site to get real time quotes on your shipment. The site will automatically suggest the least expensive one:
USPS Priority – This is just like going to the US Post Office and dropping off a package. Your postman will be the one to deliver to you. It might take an extra day or two, but is often the cheapest for smaller items.
UPS Ground – This is the most common way to get things to you. Keep your eyes open for the brown truck.
UPS 2nd Day – Second day air gets it to you fast, but saves a little money. Don’t forget to calculate in the 24 hours or so it takes us to process before we ship.
UPS Next Day – Super fast! Same comment as above, though. Our super hero warehouse crew tries their best to get all orders out within 24 hours, but we can’t guarantee it. In general it will be within one business day, but it could take more depending on how crazy things are!
UPS cannot deliver to APO, FPO, P.O.Boxes or anywhere outside the continental U.S. Note: PO Box, APO, FPO are shipped via USPS, therefore, packages will be delayed an additional 2-3 days for shipping.
*Deliveries to ALASKA and HAWAII are usually more expensive through UPS…try USPS for a cheaper rate.
Ju-Ju-Be currently isn’t shipping internationally. We have in the past and we will in the future, but right now we’re taking a break while we roll out a new website, new shopping cart, and a new warehouse team. Check back later for international shipping.
DUTIES, CUSTOMS and VAT
In the event that we start shipping internationally again, international orders are subject to Duties, Customs and Value Added Taxes. These charges MUST be paid upon receipt of your order. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to.
Example: Europe Australia Japan
Cosmetics: 20% 18% 17% 18%
We’re required by State and Federal laws to charge sales tax on products and shipping charges for sales into California.
Safe & Easy ordering Guaranteed!
The Ju-Ju-Be Shopping Guarantee protects you while you shop at Ju-Ju-Be, so that you never have to worry about credit card safety. Period. We guarantee that every transaction you make with us will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Ju-Ju-Be. See guarantee details below. Why is shopping at Ju-Ju-Be so safe? Safety in Numbers: When you shop at with us, you’ll be one of thousands of guests who have safely shopped with us without credit card fraud.
Safe Technology: Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Also, Ju-Ju-Be is a PCI compliant merchant. That means that any data is completely secured to the card issuers specifications and that you are completely protected.
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, Ju-Ju-Be will cover the entire liability for you, up to the full $50.00. Ju-Ju-Be will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Ju-Ju-Be while using the secure server.
In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
The material on this site is protected under the copyright laws of the United States and international conventions and is the sole property of Ju-Ju-Be.
All rights reserved. May not be reproduced or redistributed without prior written permission from Ju-Ju-Be.