01. Can I wash my Ju-Ju-Be?

YES! You can wash them! Caring for your Ju-Ju-Be and accessories will prolong their long and healthy life and help keep them looking great. Here are the settings e suggest for best results: Machine Wash Cold, Gentle Cycle. Line Dry. …Please check out the following links below for instructions on how to properly wash your merchandise.
Bag Care & Maintenance: Keep Reading …
Content Creator washing tips: www.pinterest.com/jujubebags/be-clean-how-to-wash-ju-ju-be

02. When are you coming out with new styles and colors?

You can expect new and fun things from Ju-Ju-Be every season…phew!

03. How can I find out about the release of new products?

Read our blog and join our email list!

04. I lost my Bling!

You’ve lost your sparkle? Your bag just isn’t the same without it? Chin up little camper…Send us an email letting us know exactly what part of which bag you lost your bling from (as there are different sizes), a picture is helpful:

Instructions to replace rhinestones are as follows:
1) Put a tiny bit of superglue on a toothpick. (preferably away from your bag in case of accidental superglue explosion)
2) Dab the end of the toothpick onto the indent on your zipper pull or be mine/be major star.
3) Press the rhinestone in.

05. Do you sell replacement changing pads?

Yes we do! Please visit our site here: www.shop.ju-ju-be.com/diaper-bag-gear/

06. Can I get a replacement strap for my bag?

Of course, we have a limited selection of replacement shoulder straps and backpack straps to fit most of our bags. Please visit the “Diaper Bags & Gear” section of our website: http://www.shop.ju-ju-be.com/diaper-bag-gear/

07. Are your bags and accessories pvc free?

Absolutely. Then what are the picture pockets made of? The picture pockets are made from Thermoplastic polyurethane (TPU), the main point is that it’s PVC free.

08. Do Ju-Ju-Be bags pass the new CPSIA requirements for lead and phthalates?

Absolutely.

09. Are your bags and accessories flame Retardant free?

Absolutely.

10. Tell me about your smart magnets!

Okay, we like our smart magnets! They are quiet-so much better than Velcro which is loud and snags your clothes. They are easy to open and close when juggling a baby or groceries. However it’s good to play it smart! Before using any product near any magnets check the user manual or their website to see if there is a magnet warning. Here is a list to help keep all of your things safe:

CREDIT CARDS – SAFE! We have been carrying credit cards in our bags for over six years with no problems! If you like to be an extra super duper safety gal, put your cards inside a wallet or case, like our business be for extra protection.
CELL PHONES – SAFE! No problem-they don’t have magnetic data storage.
SMART CELL PHONES – Check with your instruction manual.
HARD DRIVE PALM PILOTS – NOT SAFE!
FLASH MEMORY PALM PILOTS – SAFE! Once again, if it has a hard drive, then you need to keep it away from magnets. Check your user manual.
DIGITAL CAMERA – SAFE! It should be okay…especially because I would assume it isn’t “naked” in the bag. You normally have it in a case right? It should be fine anyway!
iPods and MP3 players – NOT SAFE! Please check your user manuals, as many music players have hard drives that are susceptible to damage by strong magnets. The iPod Shuffle and the iPod Nano do not have hard drives (they have flash based memory), so they would be safe.

MAGNETIZED HOTEL KEY CARDS, SUBWAY CARDS or THEME PARK FAST PASS TICKETS – NOT SAFE! These cards are quite susceptible to becoming demagnetized. Please keep them in your wallet or inside of a Business Be.

11. Do you have a warranty on your products?

Yes! Check out our warranty and returns page and read it all there! Click HERE to go there in a flash.

12. Tell me about Returns and Exchanges from Shop Ju-Ju-Be

Easy. Just go to our Returns page and read it all there! Click HERE to go there in a flash.
Quick note to save you some time….No returns or exchanges on clearance and sale items.

13. How long will it take to receive a refund or exchange?

Once we receive your return it will take approximately 5-7 business days for your return to be processed. During the holiday season, please allow an extra 3-5 business days. Once your return has been completed, you will receive an email confirming your refund.

14. Tell me about Returns and Exchanges on purchases from our retailer or online friends

(not purchased on shop.ju-ju-be.com)
Please contact your retailer or e-tailer for instructions on how they handle returns and exchanges. We are sure they will take great care of you!

15. I’d like to carry Ju-Ju-Be products in my store.

If you’re a retailer and would like information on how to carry Ju-Ju-Be in your store, email us at sales@ju-ju-be.com.

16. How do I find the size of a particular bag?

The dimensions are included in the description of every product. To view the detailed description of a product, below the picture check the other details tab. The dimensions are displayed in this order: W x H x D.